Maxis88 Privacy Policy – Malaysia Member Data Protection

1 Introduction & Scope of This Policy

Maxis88 is an online entertainment platform operating in Malaysia, offering slots, Sports Betting, poker, Live Casino, badminton, football and e-sports. We understand that choosing to register and use an online platform requires a great deal of trust — and that trust begins with transparency about how we handle your data.

This Privacy Policy applies to all information we collect through the maxis88 website, mobile application (where applicable), email communications, and any other interactions you have with us. By registering an account or using the maxis88 platform, you agree to the data collection and usage practices described in this document.

If you have any questions about this policy, we encourage you to contact our privacy team at support@maxis88.net before continuing to use the platform.

2 Types of Personal Data We Collect

Maxis88 collects several categories of personal data depending on how you interact with our platform. Here is a detailed breakdown:

We do not collect sensitive data such as medical information, religious beliefs or political affiliations under any circumstances. For identity verification, we may request a copy of documents such as your MyKad or passport — these are stored securely and used solely for KYC and fraud prevention purposes.

3 Why We Collect This Data

Every piece of data we collect has a clear and legitimate purpose. Maxis88 uses your personal data for the following purposes:

• Account Management — Creates, maintains and protects your maxis88 account.
• Transaction processing — Processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), CIMB Clicks (FPX), and other supported methods in Malaysian Ringgit (MYR).
• Service delivery — Enabling you to play slots, place Sports Betting, play poker, follow Malaysia Super League football, badminton, MPL Malaysia esports, and all other services on the platform.
• Identity verification (KYC) — Meeting compliance requirements and preventing fraud and money laundering.
• Customer support — Handles inquiries, complaints and support requests in Bahasa Melayu.
• Platform security — Detecting and preventing fraudulent activity, bot usage, and other security threats.
• Service communications — Sends important notifications relating to your account, transactions and changes to our terms.
• Platform improvement — Analyzing aggregated usage patterns (not individual behavior) to improve the user experience.

4 Data Sharing with Third Parties

Maxis88 does not sell your personal data. However, in the course of operating the platform, we may share certain data with a limited set of third-party categories in the situations described below:

• Payment providers — Transaction information that must be shared with Malaysia payment processors (e.g., FPX providers, e-wallet gateways) to complete your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game providers — Minimum technical data required to enable slots, live casino, or poker games from content providers to function within your account.
• Security services — Certain technical data may be shared with third-party fraud detection services to protect the platform and all members.
• Legal authorities — We will disclose the required data if mandated by a court order or a directive from a lawful authority in Malaysia.

5 Data Retention & Security Measures

Data security is at the core of everything we do at Maxis88. Below are the technical and organizational measures we have in place:

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. We encourage you to take personal precautions as well, such as using a strong password and never sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

Maxis88 uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use and their purposes:

• Session Cookies — Keeps you logged in during your current session. This cookie is automatically deleted when you close your browser.
• Preference Cookies — Saves your preferences such as language (Bahasa Melayu), display theme and account settings for future convenience.
• Analytics Cookies — Helps us understand how the platform is used in aggregate — for example, which pages are visited most frequently. This data cannot be used to identify you individually.
• Security Cookies — Helps detect suspicious activity and protects your account from unauthorized access.

You can manage or delete cookies from your browser settings at any time. However, deleting certain cookies (such as session cookies) may affect platform functionality. For guidance on managing cookies in popular browsers such as Chrome, Firefox, or Safari, refer to the respective browser's help documentation.

7 Cross-Border Data Transfers

In operating as an online entertainment platform, some data may be processed outside Malaysia — for example, by technical service providers or cloud infrastructure vendors we work with. However:

• Any cross-border data transfers are carried out with appropriate safeguards to ensure a level of protection equivalent to that provided in Malaysia.
• We only work with providers that have adequate data protection agreements in place.
• Sensitive financial data and core identity information are prioritized for storage in strictly controlled environments.

If you have any concerns about cross-border data transfers related to your account, please contact us at support@maxis88.net for more information on the protections that apply.

8 Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act (PDPA) and maxis88's policies, you have the following rights regarding your personal data:

• Right of Access — You may request a copy of all personal data we hold about you.
• Right to Rectification — You may request the correction of any inaccurate or incomplete data.
• Right to Withdraw Consent — You may withdraw consent for certain data processing activities (e.g., marketing communications) at any time.
• Right to Object — In certain circumstances, you may object to the processing of your personal data.
• Right to Erasure — Where permitted by law, you may request the deletion of your data from our systems.

We aim to process all valid requests within 30 business days. In complex cases, this period may be extended with notice to you. Please note that some deletion requests may not be fully actionable if the data is required to fulfil legal obligations.

9 Children's Data Protection

Maxis88 has a zero-tolerance policy regarding the use of our platform by individuals under 18 years of age. Our platform is not designed for minors, and we do not knowingly collect any personal data from underage individuals.

We implement an age verification process at registration to reduce the risk of underage sign-ups. This includes identity document verification as part of our KYC process.

10 Links to Third-Party Sites

The maxis88 platform may contain information about third-party services such as payment providers (e.g. Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks). When you navigate to these third-party websites to complete a transaction:

• The maxis88.net Privacy Policy does not apply to those third-party websites.
• Each provider has its own privacy policy, which you should review before using their services.
• Maxis88 is not responsible for the privacy practices of third-party websites.

That said, we only work with payment providers that have a strong security track record and are widely trusted by users in Malaysia.

11 Amendments to This Privacy Policy

Maxis88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant reasons.

• Members will be notified of any significant amendments via in-platform notifications or email to their registered address.
• The "Updated" date at the top of this page will always reflect the latest version of the policy.
• Continued use of the maxis88 platform after any amendments take effect will be considered acceptance of the updated policy.
• We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact Us for Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the maxis88 privacy team is here to help:

Effective Date: January 2026  |  Version: 3.1  |  Next Update: July 2026 (estimated)